Purchase & Refund Policy


By using this website you agree to be bound by this policy and all other bidRhino Terms and conditions. If you do not agree, you must exit this website immediately.


This document specifies our policy in relation to dispute resolution for any goods or services you may have purchased by using the bidRhino website.


Disputes or claims


1. bidRhino Services

If you have a dispute with bidRhino in relation to any bidRhino services, you must notify us within 30 days.

To notify a dispute or lodge claim, you must email us at “legal@bidRhino.com” and provide us with complete details of your dispute in writing. You accept that we are not able to progress resolution of any claim until you have provided details in writing. We reserve the right to request more information from you or any other party in relation to your claim.

To the extent permitted by law, any liability of bidRhino will be limited to any amount(s) you have paid to bidRhino for the use of the bidRhino website in relation to the specific claim.


2. bidRhino Partner Services

If you have a dispute with any bidRhino Partner, you are to forward the details of your dispute directly to the Partner, and provide us with a copy of all your correspondence.

bidRhino may, at its discretion, provide you assistance to resolve any dispute between you and an bidRhino Partner.  You acknowledge that we have no obligation, of any kind, whether legal or otherwise, to you, the Partner or any other entity in this regard.

You acknowledge that bidRhino may collect fees on behalf of the bidRhino Partner for products or services purchased from the bidRhino Partner.  Those fees are only held by bidRhino on behalf of the bidRhino Partner after confirmation of your order or purchase. You have no lien or charge over these fees.

bidRhino has no direct or indirect financial or other interest in the transaction between you and the bidRhino Partner. 


3. Purchase Policy

You accept that bidRhino may debit your credit card the applicable fees and charges related to the services you use.  This may include, but is not limited to, fees for posting a property, advertising, SMS alert notification and registration as a bidder.

GST will apply to all goods and services purchased through this site. Prices in this site include GST where applicable.

Where your agent registers you for bidRhino services which will incur a fee, you will be liable for those fees as if you registered for the bidRhino services yourself.  You will be liable for all actions performed by your agent and bidRhino does not permit any refunds in this circumstance.

If there is any unauthorised use of your credit card, you must notify your credit card provider immediately.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Payment and credit card details, and any other data you enter into this site, is encrypted using Secure Sockets Layer (SSL) security, technology, which is the industry standard and among the best software available today for secure commerce transactions.  However, no data transmission over the Internet can be guaranteed to be 100% secure.

From time to time bidRhino may use techniques designed to identify fraudulent activities on the Site, such as fraudulent credit card use. You agree to cooperate fully with such efforts bidRhino in its sole discretion may deem necessary. You further agree that if for any reason you or others acting upon your behalf are suspected of fraud or any other breach of these terms, bidRhino may terminate your right to access and use the Site.


4. Refund Policy

All eligible refunds or credits will be provided in Australian dollars and returned in the same manner as the original payment was made

Once your posting is published, refunds will not be entertained or provided.

We reserve the right to decline at our discretion any postings made.  In those circumstances, the fees paid to bidRhino will be refunded.

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